1. Information We Collect

When you visit Pepsource, create an account, place an order, contact support, or interact with our website, we may collect information necessary to provide our services.

Information you provide directly

• Name
• Email address
• Billing address
• Shipping address
• Phone number, if provided
• Account login details
• Order details
• Support messages or customer service requests

Information collected automatically

• IP address
• Browser type
• Device information
• Pages viewed
• Website activity needed for cart, checkout, account, security, and performance functions

We aim to collect only the information needed to operate our store, fulfill orders, provide support, improve security, and maintain a reliable customer experience.

2. How We Use Your Information

Pepsource uses customer information only for legitimate business purposes related to operating our website and serving our customers.

• To process and fulfill orders
• To send order confirmations, shipping updates, and customer service messages
• To create and manage customer accounts
• To respond to support requests
• To verify transactions and prevent fraud or abuse
• To maintain website security
• To comply with applicable laws, regulations, and lawful requests
• To improve website performance and customer experience

We do not use customer information for unrelated third-party advertising or sell customer data to outside businesses.

3. We Do Not Sell Customer Information

Pepsource does not sell, rent, trade, broker, or transfer customer personal information to third-party businesses for their own marketing, advertising, lead generation, or independent commercial use.

We also do not sell customer lists, order histories, email addresses, shipping addresses, billing information, account details, or support communications.

If this policy ever changes, we will update this Privacy Policy. We do not intend for customer privacy to become part of our business model. Trust is the model.

4. Limited Service Providers

Although we do not sell or share customer information for outside marketing, some limited information may be provided to trusted service providers when necessary to operate the store, process payments, fulfill orders, provide customer support, or maintain website security.

These service providers may include:

• Payment processors
• Shipping carriers and label providers
• Website hosting providers
• Email delivery providers
• Fraud prevention and security tools
• Customer support tools
• Legal, tax, accounting, or compliance providers when necessary

These providers are only given access to information needed to perform their specific service. They are not authorized by Pepsource to use customer information for their own marketing or unrelated business purposes.

5. Payment Information

Payment information is handled through payment providers and secure checkout systems. Pepsource does not intend to store full credit card numbers or full payment credentials on our website servers.

Depending on the payment method selected at checkout, certain information may be processed by the payment provider in order to authorize, complete, verify, or support the transaction.

6. Shipping Information

To fulfill an order, Pepsource may provide the shipping carrier or label provider with the information necessary to deliver the package. This may include the recipient name, shipping address, tracking details, and other shipment-related information.

Shipping information is used for order fulfillment, tracking, delivery support, and resolving shipping issues.

7. Email Communications

Pepsource may send transactional emails related to your account, order confirmation, shipment tracking, support requests, policy updates, or other important store communications.

If you choose to subscribe to marketing emails or promotional updates, you may unsubscribe at any time using the unsubscribe link in the email or by contacting support.

We do not sell or rent email addresses to third-party marketers.

8. Cookies & Website Technology

Pepsource may use cookies and similar technologies to operate the website, remember cart contents, support account login, improve checkout functionality, protect against abuse, and understand website performance.

Some cookies are necessary for the website to function properly. You may be able to control cookies through your browser settings, but disabling cookies may affect cart, checkout, account, or website functionality.

9. Data Security

Pepsource takes customer privacy seriously and uses reasonable safeguards to help protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

No website, server, database, email system, or online transmission can be guaranteed to be completely secure. However, we work to protect customer information using appropriate administrative, technical, and operational measures.

10. Data Retention

Pepsource keeps customer information only as long as reasonably necessary for order records, account access, customer support, tax records, legal compliance, fraud prevention, dispute resolution, and legitimate business operations.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law, accounting obligations, security needs, or business recordkeeping requirements.

11. Customer Rights & Requests

Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information associated with your account.

You may also request information about how your personal information is collected, used, or disclosed. To submit a privacy request, please contact Pepsource through our Support page.

We may need to verify your identity before completing certain privacy requests.

12. Do Not Sell or Share My Personal Information

Pepsource does not sell customer personal information. Pepsource also does not share customer personal information with third-party businesses for their own marketing or independent advertising use.

If you have questions about your information or wish to submit a privacy request, contact us through Support.

13. Children’s Privacy

Pepsource is not intended for children or minors. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.

14. Research Use Only

Pepsource products are intended strictly for laboratory research purposes only. They are not intended for human consumption, animal use, medical use, diagnostic use, therapeutic use, or the treatment, cure, prevention, or diagnosis of any disease.

For more information, please review our Research Use Policy.

15. Legal Compliance

Pepsource may disclose information if required to do so by law, regulation, subpoena, court order, government request, legal process, or to protect the rights, property, safety, security, or integrity of Pepsource, our customers, or others.

We may also preserve or disclose information when necessary to investigate fraud, abuse, unauthorized access, policy violations, chargebacks, shipping disputes, or security concerns.

16. Third-Party Links

Our website may contain links to third-party websites, tools, payment pages, shipping pages, or external resources. Pepsource is not responsible for the privacy practices, content, policies, or security of third-party websites.

We encourage customers to review the privacy policies of any third-party services they choose to use.

17. Changes to This Privacy Policy

Pepsource may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated policy.

18. Contact Pepsource

For privacy questions, account requests, or concerns about personal information, please contact Pepsource through our Support page.

Please include enough information for us to understand and respond to your request. For account-specific privacy requests, we may need to verify your identity before taking action.

19. SMS Messaging Privacy

Pepsource may use SMS messaging for low-volume operational support alerts sent only to authorized Pepsource support administrators.

Authorized Pepsource support administrators opt in to receive Pepsource SMS Support Alerts by visiting https://pepsource.net/sms-support-alerts/, entering their name and mobile phone number, checking an unchecked SMS consent checkbox, and submitting the form. The checkbox is not preselected.

The SMS consent checkbox states: “I agree to receive low-volume SMS notifications from Pepsource related to live chat alerts and customer support notifications. Message frequency varies based on chat activity. Message and data rates may apply. Reply HELP for help or STOP to opt out. Terms: https://pepsource.net/terms/ Privacy Policy: https://pepsource.net/privacy-policy/”

SMS message frequency varies based on website chat and customer support activity. Message and data rates may apply. SMS recipients may opt out at any time by replying STOP. Recipients may reply HELP for assistance or contact Pepsource through Support.

Mobile phone numbers, SMS opt-in data, and SMS consent status are used only to send and manage Pepsource SMS Support Alerts, maintain opt-out records, support compliance, and operate the SMS notification service.

Pepsource does not sell, rent, trade, or share mobile phone numbers, SMS opt-in data, or SMS consent data with third parties or affiliates for marketing or promotional purposes.

Pepsource may share SMS-related data with service providers only as necessary to deliver SMS messages, manage opt-outs, maintain compliance, prevent abuse, or support the SMS notification service. These providers are not authorized by Pepsource to use SMS information for their own marketing or unrelated promotional purposes.